A dedicated team

Effective support from a friendly team is at the core of our Help Desk provision. Your first point of contact for all support needs, providing detailed and precise technical, application and IT support. 

Highly skilled

Our specialists have years of experience with in vitro Diagnostics, many joining us from NHS Pathology Laboratories. We continually develop our knowledge to understand and deliver the support needed. 

Interactive support

Our expertise and the innovative technologies we use allow us to resolve many support needs via phone guidance and increasingly by remote connectivity, helping to minimise instrument unavailability.

Problem-solving ability

Our practical understanding of your needs along with enhanced knowledge of your instruments means help is always on hand. We know how critical it is to get a quick and helpful response when problems occur, so our help desk service continues to be an area of growth and improvement year on year.