Job Information
About the Position
Introduction
Werfen
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.
Overview
The Service Repair Shop Group Leader is responsible for performing the functions of the Service Repair Shop Instrument Service Engineer while also providing leadership, adminstrative, and business support at the direction of the Sr. Director Transfusion Instrument Service, North America. This includes direct supervision of the Instrument Service Engineers in the Service Repair Shop, feedback and coaching on technical/customer interactions and availability to assist with complex issues.
Responsibilities
Key Accountabilities
- Performs the function of Instrument Service Engineer in the Service Repair Shop as well as well as providing administrative and operational leadership to the Service Repair Shop team.
- Scheduling staff for weekly project priorities, including instrument and module refurbishments, parts and instrument returns, on campus PM scheduling, on campus instrument support, and additional projects as they come up
- Support of critical business systems (SAP, TrackWise, MasterControl, etc) to ensure Repair Shop has access to complete their responsibilities
- Demonstrates effective leadership to the Service Repair Shop, including feedback, coaching, and performance management as required.
- Responsible to observe and assess the Service Repair Shop Instrument Service Engineers from a technical perspective; assist management to create improvement plans and execute monitoring
- Create and revise departmental procedures to ensure processes are up to date and relevant to new and existing tasks
- Create and implement standardized processes; drive technical and effectiveness initiatives within Repair Shop to meet Instrument refurb forecast demands and other proirities within the organization
- Performs other duties and responsibilities as assigned
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Qualifications
Minimum Knowledge & Experience required for the position:
- Bachelor's degree (BS/BA) from a four-year college or university; or equivalent combination of education and experience.
- Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.
If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.
Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.
We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.
www.werfen.com