Job Information
Número
WEBMX-2025-000001
Job function
Technical Service & Support
Tipo de empleo
Full-time
Ubicación
CDMX
País
México
Sobre el puesto
Introducción
Tech Service Director
Vista general
The tech service director will lead the service business and operations in a highly complex, specialized and diverse environment.
The tech service director will be in charge of agreeing, leading and executing the service vision and strategy, grasping business opportunities, adapting the service organization to the strategic challenges of the knowledge driven economy and achieving operational excellence.
Responsabilitidades
- Develop and sustain a healthy service business:
- Great coordination with sales and product management.
- Commitment and delivery of value from the technicians.
- Innovate, persuing better efficiency using digital strategies.
- Define, agree, communicate, and achieve service objectives.
- Foster definition and implementation of value-added services.
- Minimaze Service costs and increase productivity
- Accountable for the service operations performance in the field.
- Ensures customer experience, including feedback, recovery of service and preventive actions.
- Nurture and facilitate adherence to the core values of Werfen Life:
- Integrity: Respect for people, honesty, and humility.
- Leadership & Management: Innovation and teamwork.
- Ensure adoption of Quality and Regulatory policies.
- Monitors performance of process directly impacting operations: FSE training, part delivery supply, FSE stock definition…
Cualificaciones
- Minimum of 5 years of work experience in a department or division delivering technical service and/or applications support, preferable within healthcare sector.
- Former studies: Bachelor related to technical knowledge or industrial organization E.g. Electronics engineering, Industrial Engineering, IT Engineering, Physics, Telecommunications, or equivalent experience.
- Experience in business analytics and understand business and operations underlying data structure.
- Language fluency:
- Fluent English B.1 is mandatory both oral & written.
- Spanish
Mexico