Job Overview
About the Position
The Sales Application Specialist (SAS) of Hemostasis will be responsible for sales, promotion, applications, customer trainings, demonstrations and technical support to the customers to guarantee the right performance of reagents, instruments and IT solutions in hematology laboratories with Werfen solutions.
The SAS will provide our customers with solutions that adapt to their changing needs, creating a relationship of trust that will bring value to the Company in the medium and long term.
Key Accountabilities
Assure the Compliance with Ethical Code
Customer advisory in improving laboratory organization and providing the best solutions considering the customer needs
Continued attention to the customer, providing product information, encouraging the cross-selling and introducing new techniques, based on cost/efficiency.
Capable of presenting Hemostasis products and concepts to institutions, end-user groups, clinicians, and expert groups.
Organize special visits with Product Managers when needed.
Coordinate instrument installations interacting with the different departments involved (Logistics, Technical Service, Product Managers, ...)
Perform demonstrations and build trust in our solutions
Keep the training level of our user’s analyzers and reagents and manage the appropriate documentation.
Work together with the KAM and Business Units in the management of opportunities and risks
Check the service level offered by the different departments of the Company assigned centers reducing the risk of complaints.
Provide troubleshooting for technical enquiries.
Solves product incidents at technical level in coordination with HelpLine, Technical Service and Product Managers.
Tender management (specification and profitability analysis, preparation of the necessary documentation, litigation support).
Achieve the sales and commercial targets established by the Company
Provides first level (remote and/or on-site) of technical support to customer accounts regarding the products, applications and operations, assisting them with the integration of systems in their laboratories.
Networking/Key relationships
Key Account Manager
Area Manager
Other SAS in north area
Business Unit (Business Unit Manager, Product Managers)
Technical Support Team (FSE, Helpline, SAM)
Logistics (Customer Service)
Contracting Department
QARA
Minimum Knowledge & Experience required for the position:
Education:
Bachelor´s Degree in Life Sciences, Medical Technology or related discipline
PhD/MD valuable
Experience:
Experience in sales and/or marketing within the healthcare industry.
Experience in hemostasis.
Additional Skills/Knowledge:
Comprehensive knowledge in life sciences: haematology and coagulation.
Language: Fluent English
Skills & Capabilities:
Focus on results and the customer
Enterprising, flexibility, reliability, adaptability to the changes, anticipation.
Self-control, discipline and monitoring of guidelines.
Listening and communicating clearly, assertiveness
Team and individual work capability
Market and product knowledge
Sales and influencing skills
Establishes relations with customers based on trust and confidence
Self-training ability
Travel requirements:
Up to 30% of time (Castilla y León)