Job Overview
About the Position
Job Summary
The Sales Applications Specialist will be responsible for sales, promotion and technical support to the customers in order to guarantee the right performance of both reagents and instruments, providing our customers with solutions that adapt to their changing needs, creating a relationship of trust that will bring value to the Company in the medium and long term.
Key Accountabilities
• Assure the Compliance with Ethical Code.
• Promote Werfen solutions and advise customers to improve lab organization.
• Focusing its actions on "Value Selling".
• Perform demonstrations and build trust in our solutions.
• Keep clients updated in new techniques, by providing product information and organizing special visits. • Train customers and ensure correct performance of the solutions.
• Provide troubleshooting for technical enquiries.
• Follow-up of the client looking for new opportunities for growth.
• Control the level of service offered by the different departments of the Company in the assigned accounts.
• Responsible for a budget, should look for business opportunities.
• Responsible for the technical solution of the zGP.
• Responsible for the technical interpretation of the tender documents and the preparation of the technical documents (in collaboration with KAM and B.Unit).
• Solves product incidents at technical level in coordination with specialists from the Business Unit and the manufacturer companies. Installation of equipment, in coordination with the Technical Service.
• Organize special visits with Product Managers.
Networking/Key relationships
To be determined based on department needs, to include interactions such as:
• Area Manager, Key Account Manager, Sales Application Specislists Manager
• Product Managers
• Customer Service & Logistics
• Technical Support team
• Contracting Department
Minimum Knowledge & Experience required for the position:
• Education: Bachelor´s Degree in Life Sciences.
• Experience: o Minimum three years’ experience in sales and/or marketing within the healthcare industry.
• Additional Skills/Knowledge:
o Comprehensive knowledge in life sciences.
o Language: Specific to country and role´s needs
Skills & Capabilities:
The ideal candidate for this position will exhibit the following skills and competencies:
• Team and individual working capacity
o Self-organized, identifies and differentiates the issues that require to be prioritized, works efficiently with quality results. Works well under pressure.
• Market and product knowledge
o Maintains professional and technical knowledge about the product lines and the market.
o Shows enthusiasm and passion for all the products of his Business Line. Conveys the desire to get better knowledge of Werfen’s products and solutions to the entire commercial network.
o Has a deep knowledge of the market and the competition. Keeps this information updated to the salespeople in order to engage and reinforce a good communication amongst Werfen’s representatives and Clients.
o Stablishes relations with costumers based on trust and confidence.
• Communication o Maintains professional and technical knowledge about the product lines and the market.
o Speaks clear, concisely and is compelling in negative or positive scenarios; listens to people and gets feedback, participates in meetings constructively and he/she is skilled to speak in public.
• Anticipation
o His/her strategic vision and deep knowledge of the market allow him/her to foresee changing circumstances and is able to develop new plans and ideas when situations change.
• Reliability
o Accomplishes instructions, responsive to his/her manager’s directives, suggestions and guidance, assumes accountability for his/her own actions, maintains her/his compromises; Meets work delivery deadlines on time or notifies alternative plans.
• Sales & influencing skills
• Entrepreneurship
• Problem Solving & Innovation
Travel requirements:
• Up to 30% of time