Sales Application Specialist

Job Summary

The Sales Applications Specialist will be responsible for sales, promotion and technical support to the customers in order to guarantee the right performance of both reagents and instruments, providing our customers with solutions that adapt to their changing needs, creating a relationship of trust that will bring value to the Company in the medium and long term.

Key Accountabilities

• Ensure the Compliance with Ethical Code.
• Promote Werfen solutions and advise customers to improve lab organization.
• Focusing its actions on "Value Selling".
• Perform demonstrations and build trust in our solutions.
• Keep clients updated on new techniques, by providing product information and organizing special visits.
• Train customers and ensure the correct performance of the solutions.
• Provide troubleshooting for technical enquiries.
• Solves product incidents at a technical level in coordination with specialists from the Business Unit and the manufacturing companies.
• Installation of equipment, in coordination with the Technical Service.
• Follow up with the client looking for new opportunities for growth.
• Control the level of service offered by the different departments of the Company in the assigned accounts.
• Responsible for a budget and should look for business opportunities.
• Responsible for the technical solution of the profitability calculation
• Responsible for the technical interpretation of the tender documents and the preparation of the technical documents (in collaboration with KAM and the Business Unit).
• Organize special visits with Product Managers.

Networking/Key relationships

To be determined based on department needs, to include interactions such as:

• Area Manager, Sales Manager, Key Account Manager, Sales Application Specialists Manager
• Product Manager
• Customer Service & Logistics
• Technical Support
• Contracting Department

Minimum Knowledge & Experience required for the position:

• Education: Bachelor´s Degree in Life Sciences
• Experience: Laboratory experience in molecular biology, IVD market, sales and/or marketing
• Additional Skills/Knowledge:
  • Knowledge in life sciences: molecular microbiology, autoimmunity
  • Proficient computer skills (MS Office and SAP)
  • Fluency in English is a must, basic oral Spanish is strongly preferred.

Skills & Capabilities:

The ideal candidate for this position will exhibit the following core competencies:

Team and individual working capacity

• Self-organized, identifies and differentiates the issues that must be prioritized, works efficiently with quality results. Works well under pressure.

Market and product knowledge

• Maintains professional and technical knowledge about product lines and the market.
• Shows enthusiasm and passion for all the products of his Business Line. Conveys the desire to get a better knowledge of Werfen’s products and solutions to the entire commercial network.
• Has a deep knowledge of the market and the competition. Keeps this information updated to the salespeople in order to engage and reinforce good communication among Werfen’s representatives and Clients.
• Stablishes relations with customers based on trust and confidence.

Communication

• Maintains professional and technical knowledge about product lines and the market.
• Speaks clearly, concisely and is compelling in negative or positive scenarios; listens to people and gets feedback, participates in meetings constructively and he/she is skilled in speaking in public.

Strategic vision

• His/her strategic vision and deep knowledge of the market allow him/her to foresee changing circumstances and is able to develop new plans and ideas when situations change.

Reliability

• Accomplishes instructions, is responsive to his/her manager’s directives, suggestions and guidance, assumes accountability for his/her own actions, maintains her/his compromises; Meets work delivery deadlines on time or notifies alternative plans.
• Sales & negotiation
• Entrepreneurship
• Problem Solving & Innovation

Travel requirements:

Daily mobility in the Portuguese territory

Up to 20% of international mobility