Sales Application Specialist

Job Summary

The role involves a close cooperation with DM to define strategic guidelines and get approval to implement business strategy on the market.

SAS will be focused in successfully promote application and trainings to ED customers.

Also should collaborate to market prospection and identifying new opportunities to help selling the actual and growing portfolio. Will also be responsible for support existing business through regular communication with the customers.

Should contribute to company business development, reporting to DM and collecting market data, identifying opportunities for new products and reporting all market information achieved by his own prospection or by other information channels, like congresses, meetings, conferences and other relevant events.

Support the implementation of business policy over a territory and help managing respective customers and accounts, will be an overall SAS role.

This position requires developing strong professional relationships with customers, strong communication skills and strong presentation capabilities.

Key Accountabilities

• Ensures compliance with Werfen Code of Ethics, Acts with professionalism and deontology, Ensures familiarity with our Quality System and following relevant procedures.
• Promote application and trainings to ED customers, regarding new or already existing products, in order to maintain high standard of performance of the devices and customer satisfaction.
• Manages the relationship between the company and KDM and KOLs, Establishes and maintains relationships with customer´s management structure, Applies the business strategy defined for each business line.
• Focuses the actions on Value Selling, knowing our product specifications and its impact on our customer health economics, Responsible for the profitability of the accounts with regards to consumables business.
• Maintains a current and in-depth knowledge of all products in the range, Assures the compliance of the agreements and service levels with customers and that MC products are used to the best performance level.
• In conjunction with KAM, TSS and FSE, ensures that new systems are installed efficiently and brought into routine use as quickly as possible; Gets to know all the relevant information about customers needs, use it and report it with the adequate tools, Provide troubleshooting support to customers on request and prepare and perform commercial and clinical/technical presentations upon request
• Knows the product specifications and its impact on our customer health economics, Provides a sales forecast to year end at each Sales Meeting; must be able to give an in-depth review of each account on the presented forecast.
• Is aware of and report on competitive activities / strategies, Understands the views of users and non-users on our products and their future product wishes; Attend regional, national and international meetings if/when requested to
• Build strong and lasting relationships with key decision makers, especially clinical customers including Key Opinion Leaders, Report immediately and accurately all customer or product related events (e.g., customer feedback, product complaints, legal issues, and risks etc.)
• Carry out all administrative duties and all necessary reports in a timely and diligent manner, (i.e., help to answer public tenders, stock reports, stock movements, market analysis, etc..)

Networking/Key relationships

To be determined based on department needs, to include interactions such as:

•  Department Sales Manager
•  Key Account Manager
•  Technical Sales Specialist
•  Technical Support team
•  Customer Service & Logistics
•  Contracting Department
•  Other company departments (mainly Operations, Finance, Regulatory)

Minimum Knowledge & Experience required for the position:

• Education:

• Bachelor´s Degree (preferably Engineering in Biomedical or similar)

• Experience:

• 1 year experience in a clinical or sales healthcare environment; selling or supporting products in healthcare industry
• Previous work experience in medical devices business is valued
• Demonstrated experience and a track record of success in support of medical devices products will be a plus

• Additional Skills/Knowledge:

• Knowledge of main areas of ED business
• Language: Fluency in Portuguese and English is a must, Spanish is a plus
• Solid Computer skills, including MS Office tools

Skills & Capabilities:

• Knowledge of medical devices market with preferable understanding of Critical Care Areas, namely ICU´s and OR´s and Ultrasound
• Strong Customer focus
• Good organizational skills
• Ability to work under pressure
• Project management skills
• Effective team worker
• Good communication skills and ability to influence at all levels
• Negotiation skills, Results-orientation
• Proactivity, Entrepreneurship, Professionalism and deontology
• Must be prepared to travel regularly