Product Support Specialist

Responsibilities: 
•    Instrument installation, reagent application and customers’ training. 
•    Develop new special tests onto our instrument platform
•    Solving customers’ technical and application issues, making sure instrument performance in its best condition. 
•    Collecting market info and data related to reagents and products. 
•    Helping sales and distributors support team on material preparation, translation, training, company projects, and marketing promotional activities when is needed.
•    Achieve or exceed reagent sales target within the area.
•    Perform other tasks as assigned.

Requirements：
•    3 years above relevant working experience

•    Customer Focus
•    Professional knowledge
•    Learning on the Fly
•    Problem Solving
•    Priority setting
•    Interpersonal Savvy