Job Information
About the Position
Introduction
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Overview
About the Role
Provide Werfen clients in the designated Area, Instrument Service and Support. Including but not limited to; installation, de-installation, preventive maintenance, instrument failure diagnostics and repair, instrument service estimates, initial operator training and Instrument modification and upgrade activities. Manage workflow, client interfacing and company reporting tasks in a diligent and timely manner using the processes, programs and systems implemented within the company. Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable best customer experience, smooth workflow and proper incident reporting.
Responsibilities
Responsibilities
- Service call programming, execution and reporting.
- Repair parts stock control.
- Tools, diagnostic instrument, IT and communication devices required in company activity, use, and control of.
- Compliance with company processes and directives, following Ethic Code.
- Synergy with Sales and Marketing agents.
- Act autonomously and escalate any situation that may impact customer expectations.
- Assertive and clear communication with customers and co-workers
Required Skills
- Interest and affinity for technical activities.
- Curious and eager to learn.
- Systemic, holistic and “hands on” approach.
- Proactive, organized and resolute.
- Oriented to customer service.
- Able to empathize to customer needs and expectations.
- Analytical skills.
- IT skills.
- Able to work on a multidisciplinary environment, dealing with electronics, mechanics, pneumatics and Informatics.
Travel requirements:
Up to 80% of time
Qualifications
- Bachelor’s degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences.
- 2 to 5 years of work experience in a service or technical department of high-end Life Sciences or medical capital equipment.
- Desirable to have data analysis skills, excel, pivot tables…
- Working knowledge and ability to test and troubleshoot electrical analog and digital circuits, computer hardware and a minimum of pneumatics experience.
- Fluent reading and writing English and be able to hold a basic technical conversation.
- Fluent Spanish language speaking and understanding.
- Driver license.
If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.
Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.
www.werfen.com
