Field Service Engineer

Job Summary

Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen´s instruments and systems.

Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.

Key Accountabilities

• Provides highly visible customer support through the performance of on-site installations and necessary diagnoses, troubleshooting, service and repair of complex instruments and systems.
• Performs routine and some non-routine technical repairs of all systems; this includes updates, retrofits, PMs and product enhancements.
• Instructs customers in the proper operation, maintenance and troubleshooting of the instruments and systems.
• Complies with all appropriate regulatory bodies, mandated policies, procedures, work instructions, and records.
• Serves as a company liaison with customers.
• Responsible for routine interaction with sales counterparts with respect to customer situations, updates, and lead generations.
• Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services.
• Ensures compliance with Werfen Code of Ethics.
• Other duties and responsibilities as assigned by the TS Manager

Networking/Key relationships

To be determined based on department needs

Minimum Knowledge & Experience required for the position:

• Education: BA or BS in Electronics, Biomedical Engineering, Medical Technology or related field
• Experience: 1-3 years of relevant experience

Additional Skills/Knowledge:

• At least basic MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations
• Language: English 60% (B1)

Skills & Capabilities:

The ideal candidate for this position will exhibit the following core competencies:

• Approachability
• Excellent communication skills
• Presentation skills
• Functional/technical skills
• Organizational skills
• Excellent customer service skills
• Ability to work under pressure
• Multitasking
• Good judgement

Travel requirements:

Up to 70% of time