Facilities & soft services manager

The Facilities & Soft Services Manager Iberia will be responsible for ensuring the proper operation of all facilities and site services. Under the supervision of the Facilities & Services Manager, he/she will manage all resources, services, and processes to meet all the company's needs.

Key Accountabilities

Mision / Purpose

Leadership of the facilities services (soft services area)

Coordinate and supervise the site services, tasks, and technical processes of the soft services of the facilities

Define, proceed, lead and supervise all the services: cleaning, canteen, vending, reception, pest control,… and all the rest site services of the facilities (offices, technical services centers and warehouses).

Provide solutions to technical incidents that arise daily (in soft services area).

Identify improvements in the facilities.

Manage and execute projects under internally defined objectives.

Lead and defend soft services audits. Prepare all necessary documentation for ISO9.001 and ISO14.001

Redefine and update procedures

Supplier management

Search for possible suppliers in the market with the objective of optimizing costs.

Approval of suppliers for both the services and projects.

To make services contracts with suppliers.

Define KPIs with suppliers for the correct operation of the facilities.

Supervise the annual compliance (supplier evaluation) of the conditions of the services contracts as agreed.

Supervise the technical documentation of services in all Iberia centers.

Ensure the correct operation of the company's CMMS system or similar.

Export the headquartars’ standards

Networking/Key relationships

To be determined based on department needs.

Minimum Knowledge & Experience required for the position:

Education:

Degree in building engineering, architecture, …

Postgraduate in Facility Management

Master en Project Managment

Experience:

Experience working with internal and external vendors and services contracting.

At least 5 years' experience in building services requires.

Experience with the security and maintenance of large facilities.

• Additional Skills/Knowledge:Ability to coordinate and manage multiple projects with competing priorities, meet deadlines and project plans with short- and long-term end dates.
• Knowledge of and the ability to manage the workflow of facility services projects, from identification, to prioritization, through execution, and evaluation.
• At least basic MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations
• Language: Specific to country and role´s needs. Intermediate english will be necessary.

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and competencies:

Ability to work independently, manage time, prioritize tasks and be detail-oriented.

Good oral and written communications skills.

Presentation skills.

Organizational skills.

Effective team-player.

Analytical skills to analyze and track complex space, equipment and financial data.

Critical thinker and problem-solving skills

People leadership and people oriented

Travel requirements:

Up to 30% of time

Individual Contributor Core Competencies:

Managing Work

Effectively managing one’s time and resources to ensure that work is completed efficiently.

Emotional Intelligence Essentials

Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.

Building Partnerships

Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.

Decision Making

Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Continuous Improvement

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions.

Continuous Learning

Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.