Expert Solutions Leader Digital Solutions

Digital Strategy, Digital Solutions and the Digital Factory

Digital is a key factor for our solutions to effectively contribute to the advancement of patient care, and therefore, a strategic priority for Werfen.

We are creating a new Digital Solutions unit to lead our digital transformation so that we are better positioned to achieve our Purpose of advancing patient care and laboratory diagnostics.

As part of this transformation, we are creating the Digital Factory. The Digital Factory, based in Bedford, is a cross-functional team within Digital Solutions, driven by agile ways of working, creative problem-solving, empowered decision making and collaboration with subject matter experts across the organization to develop innovative digital solutions.

Job Summary

An Expert Solution Leader owns strategy and delivery for a given solution or multiple solutions, end to end, which includes guiding the work of one or multiple delivery squads associated with the solution. An Expert Solution Leader creates a solution roadmap and defines the strategic vision for their team driven by the overall vision. They have a deep understanding of the target market/industry and build close relationships with key stakeholders to ensure that the team’s effort is aligned with the overall strategy. An Expert Senior Solution Leader manages dependencies within their delivery team while identifying, building and managing strategic partnerships across different teams. They work closely within their team to ensure business value and that user feedback is translated into new developments when necessary. An Expert Senior Solution Leader has deep domain knowledge of complex solutions and will be accountable for specific business KPIs based on the area of the product they are focused on.

Key Accountabilities

• Leads agile squad(s) and works onsite with the team on a daily basis
• May manage a small team of Solution Leaders across a given domain such as Clinical Excellence or Remote Services
• Sets ambitious and clear product vision and communicates it effectively to the team, the rest of the Digital Solutions unit as well as other stakeholders
• Develops end-to-end team output strategy from inception to production
• Collaborates with stakeholders, such as business and technical, to ensure the digital vision and products align within business strategy and requirements
• Accountable for product-specific KPIs once the solution enters production; communicates regular tracking to stakeholders
• Utilizes market and industry knowledge to translate user needs into user stories and acceptance criteria for their team. Maintains a backlog 3-4 sprints ahead of the team
• Works closely with Digital Business Strategy to establish each product’s business value; supports messaging, communication and customer outreach as necessary
• Facilitates release planning with stakeholders as well as frequent / (bi-)weekly demos
• Integrates usability studies and research into product requirements to enhance user satisfaction and ensure customer-driven design
• Aligns outward-facing product requirements and stakeholders
• Sets the go-to-market strategy and collaborates with appropriate stakeholders to direct and deliver on go-to-market activities, such as the development of the marketing plan, sales tools and training
   

Networking/Key relationships

This position will work closely with all groups within the Digital Solutions Unit, as well as Marketing, Service, Medical Affairs, R&D and other functions across the organization to effectively drive solutions forward.   

Minimum Knowledge & Experience required for the position:

• Bachelor’s Degree in Biological Science, Engineering or Business Administration, or equivalent
• 10-12 years of relevant work experience, within the healthcare industry preferred
• 5+ years of relevant work experience with agile and scrum, preferred
• MBA, preferred

Skills & Capabilities:

Domain Expertise:

• Proven knowledge of standard concepts, practices, and procedures within the relevant industry
• Strong collaborator with experience working in cross-functional teams from tech, design, and business
• Experience with B2C digital products
• Understanding and knowledge of various roles in regulated industries and how they interact with product offering
• Understanding of laboratory and clinical workflows as it pertains to diagnostics preferred

Agile/Digital Experience

• Experience in facilitating agile ceremonies, managing a backlog/release plan, tracking team level metrics, removing blockers (burndown chart, release burn up, etc.), preferred
• Experience in leading teams, preferably in an agile setting

Individual Skills:

• Strong leader, collaborator, team player, and individual contributor
• Strong communication skills with comfort in speaking with business and technical stakeholders
• Strong problem solver with the ability to manage and lead the team to push the solution and progress

Mindset and Behaviors:

• Passion to challenge the status quo and find new solutions and drive out of the box ideas – loves and embraces change
• Believes in a non-hierarchical culture of collaboration, transparency, safety, and trust
• Not afraid to “roll up the sleeves” and seeks to go outside comfort zone to learn – pushes teams to do the same
• Empowers others to fail, learn, and grow
• Experimental mindset to drive innovation

Travel requirements:

Up to 25% of the time.  

People Manager Core Competencies:

Building Talent
Planning and supporting the development of individuals’ knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively.

Customer Focus
Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ and own organization’s needs; promoting and operationalizing customer service as a value.

Decision Making
Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Driving for Results
Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.

Driving Innovation
Creating an environment (culture) that inspires people to generate novel solutions with measurable value for existing and potential customers (internal or external); encouraging experimentation with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.

Emotional Intelligence Essentials
Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.

People Manager Accountabilities:

Effectively carries out the expectations of Werfen People Managers as defined in Werfen’s Role of the Manager program. Among others this includes maintaining regular, at minimum once a month, and transparent communication with the team through effective use of formal one-on-one meetings with direct reports and team meets. Managing performance issues and conflict proactively; uses judgement in consulting with department leadership and Human Resources. Responsibility for the team´s compliance in terms of training, and fulfillment of their tasks and objectives
 

Acknowledgement:

The above statements are intended to describe the general nature and level of work being performed by the incumbent. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.

I have read and understand the job description for my position. I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct relating to my position.

I understand that this does not constitute or contain a contract or employment promise of any kind. Nothing contained herein modifies the at-will nature of my employment with Werfen.