Job Overview
About the Position
Overview
Werfen
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.
Position Summary:
Responsible for ensuring total customer satisfaction within the Werfen installed base. Responsible for achieving installed base management and incremental sales goals for Werfen products within assigned geographic area. Direct management responsibility for Clinical Applications Representatives (CAR) and Clinical Applications Specialists (GAS) who perform installations, validations/verifications and training on Werfen analyzers. Manages on-going clinical support, customer education and consults with customers regarding matters of regulatory requirements and compliance. Conducts activities as directed by Management.
Responsibilities
Key Accountabilities:
- Within Werfen's territory installed base, responsible for ensuring total customer satisfaction, base maintenance and incremental revenue growth.
- Recruits, hires and trains CARs and CASs in a given geographic territory.
- Plans and organizes the work of the employees and monitors activities and productivity.
- Provides coaching and mentoring to staff under his/her direction.
- Deploys field staff to efficiently optimize Werfen maintenance and growth.
- Interacts with Area Business Manager to provide pre and post-sales support.
- Responsible for ensuring that customers are provided clinical & technical support and education.
- Consults with customer on proper operation and clinical utilization of Werfen products.
- Achieves/maintains consultative level of knowledge of regulatory requirements.
- Directs staff to seek opportunities to help grow Werfen revenue within assigned accounts.
- Under direction of the Clinical Applications Director, mentors and provides field training to new hires and proactively assesses their competency.
- Manages and controls expense budget within the Area.
- Prepares forecasts and other monthly reports as required by management.
- Responsible for complying with all regulatory {including ISO) mandated policies, procedures and work instructions.
- Performs other duties and responsibilities as assigned by Clinical Applications Director
Budget Managed (if applicable)
- T&E budget
Internal Networking/Key Relationships
- All Commercial Operations, Customer Service
Skills & Capabilities:
- Strong Leadership
- Effective Communication Skills
- Project Management
- Strong Customer Focus
- Functional Technical Skills
- Analytics
- Presentation Skills
- Problem Solving
- Multi-Tasking
- Self-Development
- Technical Learning & Training
Qualifications
Min Knowledge & Experience Required for the Position:
- Bachelor's degree (medical technology preferred, respiratory therapy, nursing or related scientific discipline) or equivalent work experience.
- Minimum of 5 years related experience (clinical preferred).
- Proven technical proficiency and knowledge.
- Strong planning and organizational skills. Project management skills/experience desirable.
- Ability to communicate effectively at varying levels of the organization.
- Demonstrated proficiency in written and verbal communication.
- Demonstrated problem solving skills.
- Collaboration, capable of executing in a team environment.
- Strong computer skills (Word, Excel and PowerPoint)
International Mobility Required: No
Travel Requirements:
- 75% of time
Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.
We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.
www.werfen.com