Job Information
Job Description
Overview
Amazing Total Rewards for our Field Service Engineers!
- Generous Base Salary + Incentive Compensation
- Company Vehicle with Personal Use Allowance
- Phone & Internet Reimbursement
- 8% 401k Match (dollar for dollar!)
- Comprehensive Health Care Benefits
- Company paid Life Insurance
- Flexible Spending Account (FSA)
- Tuition Reimbursement
- Talk to your recruiter for full offerings!
Position Summary:
Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.
Responsibilities
Key Accountabilities:
- Provides highly visable customer support through the performance of on-site installations and neccessary diagnostics. troubleshooting, service and repairof complex instruments and systems.
- Performs routine and some non-routines technical repairs of all systems. This includes updates, retrofits, PMs and product enhancements.
- Instructs customers in the proper operation, maintenance and troubleshooting of Werfen instruments and systems
- Is responsible for complying with all appropriate regulatory bodies (FDA, ISO and Health Canada) mandated policies, procedures, work instructions, and records
- Serves as a company liaison with customers.
- Responsible for routine interaction with sales counterparts with respect to cusstomer situations, updates, and lead generation
- Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services
- Other duties and responsibilities as assigned by the Area Service Manager
Budget Managed (if applicable)
- N/A
Internal Networkign/Key Relationships
- TBD based on departmental needs
Skills & Capabilities:
- Approachability; Command Skills; Listening; Presentation Skills; Functional/Technical Skills
Qualifications
Min Knowledge & Experience required for the position:
- Associates Degree in Electronics, Biomedical Engineering, Medical Technology or related industry.
- Must posses some organizational skills, the ability to multi-task, work under pressure and exercise good judgment.
- Ability to communicate effectively with customers, peers and management through oral and written presentations / reports
- Must have some basic MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations
- Travel is required.
International Mobility
- Required: no
Travel Requirements
- Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings and/or support to customers outside primary or assigned territory.
If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.
Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.
We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.
www.werfen.com