Job Overview
About the Position
Overview
Position Summary:
Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.
Amazing Total Rewards for our Clinical Applicants Consultants!
- Generous Base Salary + Incentive Compensation
- Company Vehicle with Personal Use Allowance
- Phone & Internet Reimbursement
- 8% 401k Match (dollar for dollar!)
- Comprehensive Health Care Benefits
- Company paid Life Insurance
- Flexible Spending Account (FSA)
- Tuition Reimbursement
- Talk to your recruiter for full offerings!
Responsibilities
Key Accountabilities:
- Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
- Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
- Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products
- Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems
- Achieves/maintains a comprehensive knowledge of regulatory requirements
- Responsible for knowledge and competency regarding Data Management Systems (including pre¬sales, and post-sales support activity)
- Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support
- Performs product demonstrations.
- Participates in seminars, workshops and convention exhibit activities as requested by Management
- Develops/ maintains an account list and calls on each according to required frequencies
- Maintains aspects of Werfen Customer Databases and Property Accountability Documents
- Manages and controls personal travel and expense budget
- Prepares forecasts and other monthly reports as required by management
- Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work
Secondary Functions:
- To be determined, as needed, by management
Budget Managed (if applicable)
- Personal T&E Budget
Internal Networking/Key Relationships
To be determined based on department needs, to include interactions such as:
- North America Commercial Operations
- Customer Service
- Technical Support Group
Skills & Capabilities:
The ideal candidate for this position will exhibit the following skills and capabilities:
- Efficiently works under pressure to meet deadlines.
- Proven technical proficiency and knowledge
- Strong planning and organizational skills
- Project management skills/experience desirable
- Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
- Demonstrated problem solving skills
- Collaboration, capable of executing in a team environment.
- Ability to present complex technical concepts for varying levels of customer staff, including physicians
Qualifications
Minimum Knowledge & Experience Required for the Position:
Education:
- Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred
Experience:
- Minimum of 2-3 years’ work experience in a lab or clinical setting
Additional Skills/Knowledge:
- Strong computer skills (Word, Excel and PowerPoint)
- Language: Fluency in English Required
International Mobility:
- Required: No
Travel Requirements:
- Approximately 80% of time