Job Information
About the Position
Introduction
Werfen es una empresa familiar e innovadora fundada en 1966 en Barcelona, España. Somos un líder mundial en diagnósticos especializados en las áreas de Hemostasia, Diagnóstico de Cuidados Agudos, Transfusión, Autoinmunidad y Trasplante. A través de nuestra línea de negocio de fabricación de equipos originales (OEM), investigamos, desarrollamos y fabricamos ensayos y biomateriales personalizados. Operamos directamente en 30 países y en más de 100 territorios a través de distribuidores. Nuestras oficinas centrales y centros tecnológicos se encuentran en Europa y los Estados Unidos, y nuestra fuerza laboral es de más de 7.000 personas.
Overview
Job Summary
The Sales Application Specialist (SAS) Transfusion is a mixed figure including both sales and technical responsibilities, being his/her main job tasks to actively promote and sell our products and solutions while keeping a good track on the technical status of the instrumentation park, reagent stocks and IT solutions. He/she will have special focus on the Central Lab and Immunology departments of the Hospitals.
The SAS Transfusion will provide our customers with solutions that adapt to their changing needs, creating a relationship of trust that will bring value to our customers and the Company in the medium and long term.
Responsibilities
Key Accountabilities
- Achieve sales and commercial targets established by the Company.
- Provides application support.
- Supports laboratory organization improvement by technical advice and solution offering.
- Encourages cross-selling by providing product information and introducing cost/efficiency balanced tailored techniques.
- Be able to present our products and concepts to institutions, end-user groups, clinicians, and expert groups.
- Create a network of trust within the organization and organizes other colleagues in field visits.
- Coordination skills to organize instrument installations interacting with the different departments involved (Logistics, Technical Service, Marketing...), as well as to perform product and service demonstrations.
- Can keep the training level of our user’s instruments and reagents and manage appropriate documentation.
- Be a team player that works together with the KAM and Business Unit in the management of opportunities and risks.
- Has a global point of view that allows him/her to check the service level offered by the different departments of the Company assigned centers, therefore reducing the risk of complaints.
- Provides troubleshooting for technical enquiries.
- Solves product incidents at technical level in coordination with HelpLine, Technical Service and Product Managers.
- Tender management (specification and profitability analysis, preparation of the necessary documentation, litigation support).
- Provides first level (remote and/or on-site) of technical support to customer accounts regarding the products, applications and operations, assisting them with the integration of systems in their laboratories.
- Ensures the Compliance with Ethical Code.
Networking/Key relationships
- Key Account Manager
- Area Manager
- Business Unit (Business Unit Manager, Product Managers)
- Technical Support Team (Field Service Engineer, Helpline, Service Area Manager)
- IT Operations Team
- Logistics (Customer Service)
- Contracting Department
- Quality Assurance / Regulatory Affairs
Qualifications
Minimum Knowledge & Experience required for the position:
Education:
- Bachelor’s Degree in Life Sciences or related discipline.
- PhD valuable
Experience:
- Experience in sales and/or marketing within the IVD will be considered.
- Experience in Immunohematology / Blood Bank
Additional Skills/Knowledge:
- Comprehensive knowledge in life sciences: Hematology.
- Language: Fluent English
Skills & Capabilities:
The ideal candidate for this position will exhibit the following skills and competencies:
- Focus on results and the customer.
- Flexibility, reliability, adaptability to the changes, anticipation.
- Self-control, discipline and monitoring of guidelines.
- Listen and communicate clearly, assertiveness.
- Team and individual work capability.
- Market and product knowledge.
- Sales and influence skills.
- Establishes relations with customers based on trust and confidence.
- Self-training capacity.
Travel requirements:
- Daily work Eastern Area (Catalunya, Baleares, Valencian Community & Murcia)
- Up to 30-40% of time
Si estas interesado en aprender constantemente y te entusiasman los desafios, te animamos a que nos envies tu curriculum vitae o CV.
En Werfen valoramos y apreciamos la diversidad. Estamos orgullosos de ser una empresa que ofrece igualdad de oportunidades.
www.werfen.com