Sales Application Specialist

Job Summary

The Sales Application Specialist (SAS) of Microbiology and Pathological Anatomy is responsible for sales, promotion, applications, customer trainings, demonstrations and technical support to the customers to guarantee the right performance of reagents, instruments and IT solutions in Microbiology and Pathological Anatomy laboratories with Werfen solutions.

The SAS will provide our customers with solutions that adapt to their changing needs, creating a relationship of trust that will bring value to the Company in the medium and long term.

Key Accountabilities

· Assure the Compliance with Ethical Code

· Customer advisory in improving laboratory organization and providing the best solutions considering the customer needs

· Continued attention to the customer, providing product information, encouraging the cross-selling and introducing new techniques, based on cost/efficiency.

· Capable of presenting Microbiology and Pathological Anatomy products and concepts to institutions, end-user groups, clinicians, and expert groups.

· Organize special visits with Product Managers when needed.

· Coordinate instrument installations interacting with the different departments involved (Logistics, Technical Service, Product Managers, ...)

· Perform demonstrations and build trust in our solutions

· Keep the training level of our user’s analyzers and reagents and manage the appropriate documentation.

· Work together with the KAM and Business Unit in the management of opportunities and risks

· Check the service level offered by the different departments of the Company assigned centres reducing the risk of complaints.

· Provide troubleshooting for technical enquiries.

· Solves product incidents at technical level in coordination with HelpLine, Technical Service and Product Managers.

· Tender management (specification and profitability analysis, preparation of the necessary documentation, litigation support).

· Achieve the sales and commercial targets established by the Company

· Provides first level (remote and/or on-site) of technical support to customer accounts regarding the products, applications and operations, assisting them with the integration of systems in their laboratories.

Networking/Key relationships

• Sales Application Specialists Manager
• Key Account Manager
• Area Manager
• Business Unit (Business Unit Manager, Product Managers)
• Technical Support Team (FSE, Helpline, SAM)
• Logistics (Customer Service)
• Contracting Department
• QARA

Minimum Knowledge & Experience required for the position:

· Education:

o Bachelor´s Degree in Life Sciences, Medical Technology or related discipline, desired in infectious diseases

o PhD/MD valuable

· Experience:

o Experience in sales and/or marketing within the healthcare industry.

• Experience in molecular testing, RT-PCR technique...

· Additional Skills/Knowledge:

o Comprehensive knowledge in life sciences: molecular microbiology, infectious disease and biotechnology.

o Language: Fluent English

It is not a must but it will be considered as a valuable asset:

o Experience with Hamilton devices (STAR/Starlet/Nimbus)

o IT experience: programming

• Experience as molecular laboratory technician.
• Experience in IVD industry is also desirable.

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and competencies:

· Focus on results and the customer

· Enterprising, flexibility, reliability, adaptability to the changes, anticipation.

· Self-control, discipline and monitoring of guidelines.

· Listening and communicating clearly, assertiveness

· Team and individual work capability

· Market and product knowledge

· Sales and influencing skills

· Establishes relations with customers based on trust and confidence

· Self-training ability

Travel requirements:

Up to 20-30% of time (Specially área Centro)