Middleware IT Specialist

Job Overview

Post Date
Number
WEBWW-2022-000014
Job Function
IT
Location
Spain
Country
Spain

About the Position

Job Details ID: MITS Department: Healthcare IT Solutions Country: SPAIN Job Summary Install Werfen Middleware and clinical IT products and implement those solutions across Spain and Portugal. Work with the Werfen IT Product Managers to create, manage, support and deploy IT project plans. Train customers and other Werfen employees, when necessary, in all Middleware IT products available from Werfen. Key Accountabilities • Knowledge of workflows in clinical analysis laboratories • Ensure implementation complies with company policies and best practices. • Ensure customer satisfaction on services. • Review implementation success KPIs • Maintain accurate and up to date customer and system information. Maintain the IT products database and provide appropriate feedback to the organization • Ensure that updated, relevant and sufficient technical documentation of customer implementation is available to the IT Product Support and Help-Line Staff. • Support Help-Line Staff, IT Product Support and escalated customer calls in incidences and doubts of the product platforms • Liaise frequently with the Application Specialists to ensure a smooth and free flow of information horizontally. • Liaise, as required, with suppliers of host computer systems and non-Werfen analyzers to ensure smooth implementation of Werfen IT product installations. • Keep trained in product platforms and technology. • Other duties as assigned by the people manager. • Ensure adoption of Quality and Regulatory policies. • Adopts the Corporate Ethic Code Minimum Knowledge & Experience required for the position: o Education. Must be a Graduate / Bachelor’s Degree in one of the following: Information and Technology, Computer Science, Telecommunications or similar. o Experience. experience in IT Project deployment Additional skills/Knowledge: o Knowledge regarding clinic laboratory organization or specific clinical areas o VMWare Administration Certification or experience in Virtual Machines Admin. o Knowledge and experience in Operating Systems Administration o Oracle Administration Certification or experience in Database Administration o WildFly Administration Certification or experience in Applications Servers Administration o HL7 Protocol Certification or experience in communications Protocols o Knowledge of interoperability platforms. Especially Mirth. o Knowledge of BI Tools. Especially QlikView. o Language fluency: i Spanish ii Fluent Portuguese and English is highly recommended both oral & written. Skills & Capabilities: The ideal candidate for this position will exhibit the following skills and competencies: o Ability to work effectively under pressure and as part of a team. o Good communication skills o Time management skills o High degree of autonomy and proactivity o Understands information systems & business flows. o It’s able to combine flexible and open-minded attitude, with the ability to influence and impact in the organization. o Oriented both to results and to build meaningful relationships. o It’s oriented to customer needs. o Strong Analytical Skills o Positive and Helpful attitude Travel requirements: 50% - 60% of time