Job Overview
About the Position
Under direction of the Service Specialist Manager, develops tasks relative technical repair and verfication of Werfen lnstrument systems.
Key Accountabilities
• Perform technical repairs on all assigned systems. This includes updates, upgrades, preventive maintenance and product enhancements.
• Perform technical refurbishment of equipment modules
• Programme, execute and report on service calls
• Assertive and clear communication with colleagues
• Promote and facilitate compliance with the core values of Werfen:
• Integrity: Respect for people, honesty and humility.
• Leadership & Management: Innovation and teamwork.
• Delivering Results: Quality&Excellence and Customer Focus.
• Other duties as assigned by the Service Specialist Manager and the Service Director.
Networking/Key relationships
•Other roles within service: Service Specialist Manager, Service Area Manager,
Service Director, Helpline, Field Service Engineer, Supply Chain.
Skills & Capabilities:
•Problem analysis and problem solving
•Organizational skills and customer service orientation
•Strong communication skills
Adaptability
• Responsibility
• To build a team
Travel requirements:
• N/A
Acknowledgement:
• Education: Higher vocational education or bachelor's degree relative to electrical/ electronical engineering
• Experience: Experience in a technical department